1. How long will my order take?

All orders usually gets shipped within 2-3 working days. So you can expect a delivery between 5-7 days.


For orders containing custom products do expect a delivery between 12-15 days as these are made to order. 

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

 2. What should I do if I have received only a part of my order?

We make sure that all the products are sent to you in one package. Please mail at namaste@7mm.co.in with the details of missing product but within 2 days of receiving your order. We shall check and get it sorted asap.

3. Do you ship internationally?

No, currently we dont.


Return / Refund / Replacement : 
1. I received a damaged product. What do I do ?

Please do not worry. Drop us a mail at namaste@7mm.co.in with images of the damaged product within 2 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.

Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

2. Can I return a customized product?
No return / refund / exchange is possible for customised products unless it is damaged. 

    3. My tracking link shows 'delivered' but I have not received the package. What do I do ?

    Please drop us a mail at namaste@7mm.co.in within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs

    Cancellation :

    1. How can i cancel my order ?

    Please mail us atorders@7mm.co.in for cancellation request if your order has not been shipped yet.

    2. When can I cancel my order ?

    Orders can be cancelled only if it has not been shipped from our warehouse.

    No cancellation applicable for customized products once the order is placed. 

    3. Can I cancel my order once the product has been shipped?

    Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

    Once shipped, we will not consider cancellation requests.

    If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

    4. When do I get my refund for the cancelled order?

    If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

    Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

    Payments & Safety

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

    Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

    For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

    We accept payments from major credit card companies like Visa, Mastercard, and American Express.

    Shipping & Delivery

    Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

    Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

    Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

    Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

    A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

    Warranty & Repair

    All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

    An extended warranty can be added to your products for an additional cost.

    Please get in touch for more information about extended warranties.

    The extended warranty could come at a different cost depending on the type of product and extended period.

    Please get in touch for more information.

    Returns & Refunds

    Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

    A refund request can be submitted within a month after the purchase is made.

    In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

    In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

    In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

    Please check our Terms of Service to see if you're eligible for a refund.

    When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

    When an order includes free shipping, only the cost of the return shipping is handled by the customer.

    Free returns

    Returns within 30 days receive a full refund.

    Worldwide shipping

    Ship anywhere, rates available at checkout.

    24/7 support

    Call us anytime at 1(800) 555-1234.