Delivery & FAQ's
Frequently asked Questions
How long will my order take?
All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 7-10 days.
For custom products do expect a delivery between 12-15 days as these are made to order.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24 hours for the status of the shipment to correctly display at the tracking link.
What should I do if I have received only a part of my order?
- We make sure that all the products are sent to you in one package. Please mail at email@example.com with the details of missing product but within 15 days of receiving your order. We shall check and get it sorted at the earliest.
Do you ship globally ?
Not currently, but we are looking forward to ship globally. Watch out our space.
How much do you charge for delivery ?
Free shipping on all orders above Rs.700. An additional charge of Rs. 70 will be levied on order below that. (This will not be clubbed with any offers and other discounts as mentioned)
Return / Refund / Replacement :
~ I received a damaged product. What do I do ?
- Please do not worry. Drop us a mail at firstname.lastname@example.org with images of the damaged product within 2 days of receiving the order. We will check and have the product replaced to you asap.
- Shipping and COD charges are non-refundable.
- No return / refund / exchange is possible for customised products unless it is damaged.
My tracking link shows 'delivered' but I have not received the package. What do I do ?
- Please drop us a mail at email@example.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs
How can i cancel my order ?
- Please mail us at firstname.lastname@example.org for cancellation request if your order has not been shipped yet.
When can I cancel my order ?
- Orders can be cancelled only if it has not been shipped from our warehouse.
- NO cancellation applicable for customised products once the order is placed.
Can I cancel my order once the product has been shipped?
- Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
Once shipped, we will not consider cancellation requests.
If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
When do I get my refund for the cancelled order?
If the payment was by credit or debit card or net-banking, the money will be refunded to your credit or debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
Do you do Bulk / customised orders?
Oh yes! but there has to be a reasonable quantity. Do get in touch with us on email@example.com for more details.
Do you offer name customisation on your products and how long would it take?
Yes! we do name customisation on all our products and it usually gets shipped within 5-7 working days.
Can I have my order gift wrapped ?
Yes you can! You can leave a customisation note or special delivery instructions during check out.
Please note that as per Govt. mandate, we will have to send across the tax invoice with all shipments.